Please read carefully
Most Mephisto footwear is designed to be resoled. However due to the extensive number of Mephisto styles, there are some exceptions to turn-around time and availability: Approximately 85% of Mephisto soles are kept in stock for refurbishment orders. Normal turnaround time is 4-6 weeks. For non-stock soles and insoles, refurbishment order completion may take 2-4 months due to lead-time of orders which originate from Mephisto worldwide headquarters in Sarrebourg, France. Occasionally the original outsole is no longer available, but a substitute exists. Mephisto Resoling will substitute a comparable sole but only after customer approval. In some cases no replacement components exist, usually due to the age of the shoe or if a style has been discontinued in France. In this event Mephisto will return your footwear along with payment. In any of these cases, the customer will be contacted by a representative from Mephisto Resoling either in writing or by phone. Please call toll-free 1-866-FIX-SOLE with any questions. Please note that Mephisto Resoling is not responsible for footwear lost on incoming shipment. Customers may be able to add insurance to the postage-paid mailing bag (See your local USPS post office).
Investment in quality
A combination of the most advanced technology and the world's finest footwear artisans produce the industry's leading comfort shoes. True to its heritage, Mephisto shoes are designed and built to perfection. This is the reason we utilize more than 140 different operations and take more than 90 minutes to manufacture a single pair of Mephistos. In fact, over 100 hands touch each pair during the manufacturing process. Mephisto shoes are the ideal combination of experience, technology and craftsmanship. The following refurbishment options are available to extend the life of your favorite shoes, and maximize the Return on Investment in your Mephisto footwear.